Order Process
See how Customer Driven e-commerce connects customers to stores with our seamless order process
The Customer Driven e-commerce Difference
Our unique customer-driven approach keeps store names hidden until order acceptance
Why It Works
-
Customer creates demand, not browsing catalogs
-
Stores compete to fulfill orders quickly
-
60-second acceptance window creates urgency
-
Multi-store routing ensures order fulfillment
Key Metrics
60s
Acceptance Window
3-4
Stores Notified
2km
Radius
30m
Avg. Fulfillment
The Order Journey
Customer Creates Demand
Search & Plan
Customer searches for products or plans an event using voice, text, or visual search
Example:
"Dinner for 6—polao" or "2 kg rice"
Demand List Created
System generates a list of required items with quantities
Example List:
- 1.2 kg rice
- 600g meat
- Spices
System Finds Nearby Stores
Smart Routing Algorithm
Our algorithm finds 3-4 nearby stores within a 2km radius that match the demand
Store names remain hidden from customer
Customer Waits
Customer sees a waiting screen while stores are being notified
Customer Screen:
"Finding nearby stores to fulfill your order..."
Stores Receive Order Alert
Voice Alert
Store hears voice message
"New order: 1.2 kg rice, 600g meat—accept now!"
Visual Alert
Store sees demand list
- 1.2 kg rice
- 600g meat
60-Second Timer
Store has limited time to accept
Store Accepts Order
First Store to Accept
The first store to tap "Accept" within 60 seconds gets the order
Store checks inventory before accepting
Store Name Revealed
Only after acceptance is the store name revealed to the customer
Customer Notification:
"Green Grocery Store is processing your order"
Order Processing & Delivery
Store Prepares Order
Store gathers and packages all items from the demand list
Delivery Options
Store selects delivery method based on customer preference
Store Pickup
Ready in 30 minutes
Local Helper Delivery
1 hour, 40 Taka
Order Completion
Customer Receives Order
Order is delivered or picked up, completing the process
Home Updated
Items added to virtual home
Review Prompted
Customer rates the experience
Social Sharing
Option to share purchase